What is a BPO Definition, Types, Benefits & Examples

This approach allows companies to focus on their core business operations while leaving financial and accounting tasks to the experts. At its core, outsourcing accounting represents a strategic decision wherein a company entrusts a portion or the entirety of its financial management and reporting functions to a specialized third-party service provider. The scope and depth of such services are tailored precisely to align with the unique needs and objectives of the partnering business. In essence, outsourcing accounting transcends mere cost reduction; it is a strategic partnership that augments a company’s financial prowess.

  • Companies should look for providers that offer competitive pricing but should also be cautious of providers that offer prices significantly lower than the market average.
  • The higher the maturity level of an organization, the more successful that organization will be at reaching the performance frontiers set by a total enterprise reinvention strategy.
  • The provider’s team of accountants and financial experts work closely with the client to ensure compliance with accounting standards, accuracy, and timely delivery of financial reports.
  • Outsourcing your accounting to OP360 gives you the access to continuous support even for 24 hours.

The Philippines is a country with strong English proficiency and a workforce that churns out high-quality services. Their BPO specialty lies in customer service, telecommunications, and financial services. The Philippines held the title of ‘The BPO Capital of the World‘ for over a decade, so you can’t go wrong here.

Accenture Finance and Accounting Business Process Outsourcing Services

They may even be able to adapt before the changes hit to stay ahead of demand. For example, access to advanced reporting can help outsourcing companies forecast coming changes so they can adapt before they are forced to. To overcome this challenge, companies should develop a comprehensive change management plan that includes clear communication, training, and support for staff. It may include developing new policies and procedures, providing training and education, and conducting regular reviews and assessments to ensure the implementation meets the company’s needs.

Cognizant is a US multinational company that offers smart digital solutions in consulting, information technology and business operations. The company is based out of New Jersey, US and has numerous outsourcing centers across Asia, Europe and South America. They are transformative, reduce risk and costs, and see suppliers become true partners, working together to lay the foundation for innovation. Business process outsourcing (BPO) has evolved to become strategic managed services for operations. With Insightful’s workforce supervision tools, you can track your team’s performance, productivity, and attendance in real time.


Ever sinve we implemented IBM Finance and Accounting Business Process Outsourcing Services, it has been easy as a, b, c, d to customize accounting. It is a bit cost-effective to obtain IBM Finance and Accounting Business Process Outsourcing Services. Organizations should establish communication protocols to ensure that communication is clear and compelling. Follow us on social media to get all the latest news, insights and thought leadership from Accenture Operations.

Organizations’ financial accounting needs can become more complex and time-consuming as they grow. Outsourcing financial accounting allows organizations to scale up or down their services according to their needs. Organizations can focus on their core business functions without worrying about staffing and resource issues.

It offers an in-depth view of how your team spends their time, allowing you to identify bottlenecks and improve efficiency. The tool also provides useful metrics on individual and team productivity, helping you make data-driven decisions and implement improvements where necessary. The transition from in-house operations to outsourced services is a critical phase.

Core Value Add And Attributes

Companies can measure customer satisfaction by conducting regular surveys or collecting feedback from employees interacting with the BPO provider. High levels of customer satisfaction indicate that the BPO provider is meeting the company’s needs and types of accounts in accounting expectations. Once the outsourcing functions have been identified, the company must choose a BPO provider. The company should look for a provider with expertise in the specific financial functions required and experience in the company’s industry.

Managing outsourced teams’ performance and attendance can be challenging, especially when they are working online from home. This is where Insightful’s remote team performance monitoring software can provide valuable assistance. Insightful helps employers manage their outsourced teams effectively, no matter if they’re in the office or working remotely.

Recommended Reading – What is BPO Financial Accounting, and How Does It Work?

The BPO industry of the 21st century now has a broad range of services to help businesses leverage their business potential. A few of these services include contact center, sales marketing, IT related services, finance & accounting, and more. The transition to finance and accounting BPO services is a significant strategic step, having far-reaching impacts on your business’s operations, financial health, and growth trajectory. As such, the process demands a well-informed and strategic approach to choosing the right BPO partner, effectively customizing your services, and managing the new outsourced team. Business process outsourcing occurs when a business hires an external company, called a BPO company, to handle a business function that is traditionally handled internally. Business process outsourcing involves the outsourcing of business functions to external companies.

Some businesses outsource full business functions to a single provider, while others use BPO to run a specific process, like administration, IT management, or customer support. Strategic managed services provide organizations with capabilities that enable reinvention. It frees business leadership to focus on product development, geographic expansion and strategic initiatives that drive sustainable growth, deliver excellent customer experiences, and attract and retain talent.

The 3 major challenges of scaling a BPO

It can not only harness change but also adapt to feed the business strategy—achieving resiliency, agility, competitive advantage and better business outcomes. Accenture strategic managed services for operations is helping clients to optimize and transform business processes—enabling reinvention. A business that outsources its business processes may be prone to data breaches or have communication issues that delay project completion, and such businesses may underestimate the running costs of BPO providers.

For example, a startup might not have the budget to hire an entire in-house department, or an established company may want to reduce complexity and improve flexibility. For example, a manufacturer may outsource their customer service to a call center. BPO that is contracted outside a company’s country is called offshore outsourcing. BPO that is contracted to a company’s neighbouring (or nearby) country is called nearshore outsourcing. Automate your digital workflows to increase productivity, efficiency and insights — on premises or on cloud. Complete hybrid cloud management services to accelerate your cloud journey to unleash full potential of your investments.

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